BookingKoala Review: Pricing, Best Features, Alternatives & App [2023]

BookingKoala is an all-in-one platform that offers a wide range of features to help businesses manage their bookings efficiently. Whether you run a small business or a large enterprise, BookingKoala has something to offer everyone. From scheduling appointments and managing payments to tracking customer feedback, this software does it all.

One of the key features of BookingKoala is its user-friendly interface. The software has been designed with simplicity in mind, making it easy for anyone to use regardless of their technical expertise. The platform offers customizable templates that can be tailored to suit your business needs.

Another benefit of using Booking Koala is its ability to streamline the booking process. Customers can easily book appointments online without having to call or email your business directly. This feature not only saves time but also ensures that bookings are made accurately.

So who uses BookingKoala? Businesses across various industries have found success using this software, including cleaning services, salons and spas, fitness centers, and more. Whether you’re looking to improve customer experience or increase efficiency within your business operations, BookingKoala has something for everyone.

Features of BookingKoala

BookingKoala is a comprehensive appointment scheduling software designed with features that cater to the needs of many service businesses. The software boasts of features such as smart scheduling, marketing channel management, personalized reporting, and cloud-based booking solutions. These features are what make it stand out from other appointment booking software available in the market.

Smart Scheduling and Appointment Management

The software’s smart scheduling feature helps users to schedule appointments efficiently. The software uses an algorithm to suggest the best possible time slot to schedule appointments, taking into consideration factors such as availability of the service provider, the time required to deliver the service, and the location of the customer. This ensures that appointments are scheduled in a timely and efficient manner.

Cloud-based Booking Solution

It’s cloud-based booking solution enables businesses to accept customer bookings and payments from anywhere at any time. The software is accessible through any device with an internet connection, which means that businesses can manage their appointments even when they are on the go. Customers can easily schedule appointments, and businesses can easily manage their appointments without the need for paperwork or a physical appointment calendar. Read more in-depth below.

Multiple Marketing Channel Management

The software allows businesses to manage their marketing channels such as email, SMS, social media, and more, right from the software dashboard. This means that businesses can promote their services and reach out to more customers with ease.

Excellent Conversion Rates with BookingKoala

BookingKoala allows businesses to customize their booking forms, which helps to increase their conversion rates. The software also provides tools to collect customer reviews, which plays a vital role in building trust and credibility with potential customers.

Personalized Reporting and Business Priorities

The software provides personalized reporting that helps businesses to gauge their performance by providing a clear overview of their appointments and revenue generated. These reports can be customized to suit the individual needs of a business. Users can also set business priorities such as appointment duration, service priority, and more.

BookingKoala App for Convenient Management

Their iOS and Android app allows users to manage their appointments on the go. The app has all the features available on the desktop version, making it an all-in-one solution for appointment scheduling.

Vendor Response by BookingKoala

Another advantage of using Booking Koala is the quick response time from the vendor’s support team. The company has a dedicated customer support team that responds promptly to any queries or issues raised by customers. They offer live chat support during business hours and respond to emails within 24 hours.

In addition to its responsive customer support team, Booking Koala also provides extensive documentation on how to use its software. The company has a knowledge base with articles on various topics related to setting up and using the platform.

Additional Features

• Customizable booking pages: Businesses can customize their booking pages with their branding and choose which services they want to offer.
• Online payment processing: Clients can pay for their appointments online through the platform using various payment methods such as credit cards and PayPal.
• Automated reminders: The software sends automated reminders to clients via email or SMS before their scheduled appointments.
• Staff management: Businesses can manage their staff schedules, assign tasks, and track performance through the platform.
• Reporting and analytics: The software provides detailed reports on various metrics such as revenue, client retention rates, and more.

Pros and Cons: What You Need to Know About BookingKoala

Booking Koala is an online booking and scheduling platform that allows businesses to manage their appointments, employees, and customers. While the platform has many benefits, there are also some drawbacks that users should be aware of before making a decision.

Pros: User-Friendly Interface for Both Businesses and Customers

One of the main advantages of Booking Koala is its user-friendly interface. The platform is easy to navigate for both businesses and customers, with clear instructions and intuitive design. This makes it simple for businesses to set up their profiles, services, and availability, while also allowing customers to book appointments quickly and easily.

Another benefit of the user-friendly interface is that it reduces the need for training or technical support. Even if you’re not tech-savvy, you can easily use BookingKoala without much guidance or assistance.

Pros: Comprehensive Booking and Scheduling System

Booking Koala offers a comprehensive booking and scheduling system that allows businesses to manage all aspects of their appointments in one place. This includes setting up services with different durations and prices, managing employee schedules, accepting payments online via Stripe integration, sending automated reminders to customers via email or SMS text messages.

The system also provides real-time availability updates so customers can see when appointments are available without having to call or email the business directly. This saves time for both the business and the customer, making the booking process more efficient.

Cons: Lacks Advanced Features That Larger Businesses May Require

While Booking Koala has many useful features, it may not be suitable for larger businesses with more complex needs. For example, the platform doesn’t offer advanced analytics or reporting tools that larger companies may require to track their performance. There are limited customization options available on the platform.

If your business requires more advanced features or customization options than what BookingKoala provides, you may need to look into other solutions that better meet your needs.

How Businesses Benefit from Using BookingKoala: Use-Cases for Providers

Booking Koala is a user-friendly platform that provides businesses with an all-in-one solution to manage their field service management needs. It caters to various industries, but it’s particularly beneficial for those in the consumer services and family services fields. In this section, we’ll discuss how providers can benefit from using Booking Koala.

Improved Customer Service Features

One of the most significant benefits is their customer service features. Providers can use these features to enhance their value proposition to customers. For instance, they can offer online booking options, which allow customers to book appointments at any time without having to call or email the provider. This feature saves both parties time and effort.

Moreover, providers can use Booking Koala’s automated messaging system to send appointment reminders, confirmations, and follow-up messages. These messages help reduce no-shows and ensure that customers are satisfied with the service they receive.

Provider Logins for Easy Management

BookingKoala offers provider logins that allow businesses to manage and track their services and customers easily. Providers can access all their data on one platform, including customer information, appointment history, payment details, and more. They can also assign tasks to employees and monitor their progress in real-time.

With provider logins, businesses no longer need multiple systems or software applications to manage different aspects of their operations. Everything is accessible through one platform.

Customizable Services for Users

Another advantage of using BookingKoala is its customizable services for users. Providers can create unique service offerings tailored to specific customer needs or preferences. This feature allows businesses to differentiate themselves from competitors by providing personalized solutions that meet individual requirements.

For example, a cleaning company could offer add-on services such as window washing or carpet cleaning for an additional fee. By doing so, they increase revenue while providing customers with more options to choose from.

Streamlined Service Management

BookingKoala’s platform is designed to streamline service management for businesses. Providers can easily manage their schedules, assign tasks, and track progress in real-time. The platform also allows for easy payment processing, which reduces the time it takes for businesses to get paid.

Moreover, BookingKoala offers reporting and analytics tools that allow providers to monitor key performance indicators (KPIs). These KPIs help businesses identify areas where they can improve their operations and increase profitability.

BookingKoala Setup Assistance​

BookingKoala setup assistance is delivered through their help center. This full guide helps with the initial setup of the BookingKoala platform. The guide includes assistance with configuring scheduling and availability rules, provider settings and ratings, and automation tools. The support team is available 24/7/365 via email to help customers with any questions or concerns they may have during the setup process. Additionally, BookingKoala offers success stories and resources from other entrepreneurs who have used the platform to start or grow their service businesses. Through a combination of automation and human touch, BookingKoala aims to help online businesses provide a high level of service to their customers while also streamlining their operations.

BookingKoala With Shopify & BookingKoala With Squarespace

To embed BookingKoala forms onto your Shopify or Squarespace website, you will first need to copy the iframe codes from your BookingKoala account. Here’s how to do it:

1. Log in to your BookingKoala account and navigate to the Settings option.
2. Click on the Design Forms & Website option and select Embed Forms.
3. You will see a page that contains codes and links to each of the following:

• The embed code/link for your BookingKoala form
• Instructions for embedding the form into your existing page
• Specific instructions for Shopify and Squarespace websites

1. Copy the embed code/link for your BookingKoala form.
2. Next, log in to your Shopify or Squarespace website builder.
3. Create a new page where you want to embed the BookingKoala form.
4. Follow the instructions provided in the links on the Embed Forms page to embed the form onto your site.

For Shopify websites:

• Go to the desired page and click on the Show HTML button in the top-right corner.
• Paste the embed code into the HTML editor and click Save.

For Squarespace websites:

• Go to the desired page and click on Edit.
• Click on the + Add Block button and select the Code block option.
• Paste the embed code into the Code block and click Apply.

Alternatively, you can also use the BookingKoala Shopify or Squarespace app to integrate your booking forms onto your site. Simply install the app, connect your BookingKoala account, and follow the setup instructions provided.

By following these steps, you can easily embed your BookingKoala forms onto your existing Shopify or Squarespace website and start accepting bookings directly from your site.

Booking Koala App (Booking Koala For Providers)

The Booking Koala App is an essential tool for businesses looking to grow and streamline their service business. With the app, providers get access to their own accounts to view their bookings, payments, tips, ratings, and more. Customers can control and view their appointments, make new ones, refer friends, buy gift cards, and more. The Merchant account can be accessed through desktop, tablet, or mobile, allowing for easy and instant scheduling and rescheduling.

The Booking Koala app is available for both iOS and Android and can be downloaded on the App Store or Google Play. With the BookingKoala Mobile App, businesses can compete with multi-million dollar services and grow their service business with ease. 

More Reviews, Please: How BookingKoala Helps You Get Them

Reviews play a crucial role in attracting new customers. Positive reviews can boost your business and help you stand out from the competition. That’s why BookingKoala has made it their mission to help businesses get more reviews from their satisfied customers.

Automatic Reviews Feature

BookingKoala’s automatic review feature is a game-changer for businesses looking to increase their online presence. This feature sends review requests to customers after they’ve completed a service, making it easy for them to leave feedback without having to go through the hassle of finding your page on their own.

Not only does this feature save time for both you and your customers, but it also increases the chances of getting more positive reviews. With just a few clicks, your satisfied customers can share their experience with others and help attract new business.

Quick Support and Customer Service

BookingKoala understands that sometimes issues may arise. That’s why they offer quick support and customer service for any review-related problems that may come up.

Whether you’re dealing with negative feedback or need assistance setting up your review page, BookingKoala’s team is there to help every step of the way. They understand how important reviews are for businesses and are dedicated to ensuring that your online reputation stays intact.

Free Courses and Alternatives

Incentivizing customers to leave reviews can be challenging, but BookingKoala offers free courses and alternatives to make the process easier. These options include gift cards, pop-ups on your website offering discounts or other incentives in exchange for leaving a review.

BookingKoala provides resources such as email templates and social media posts that you can use to encourage customers to leave feedback. By providing these tools, BookingKoala makes it simple for businesses to get more reviews without having to spend extra time or money.

Customer Rewards

BookingKoala also offers rewards for customers who leave reviews. Customers can earn points for leaving reviews, which can be redeemed for discounts on future services. This not only incentivizes customers to leave feedback but also encourages them to continue booking with your business in the future.

More Reasons to Choose BookingKoala

In addition to their review-focused features, BookingKoala offers a variety of other benefits for businesses.

Looking for Alternatives: Why Bookingkoala Stands Out

Bookingkoala is a cloud-based platform that provides businesses with the tools they need to manage their appointments, schedules, and customer information. With so many options available in the market, it can be challenging to decide which software will work best for your business. In this article, we will compare BookingKoala with Launch27 to help you make an informed decision.

Features

Bookingkoala offers a variety of features that help businesses streamline their operations. One of its most significant advantages is its flexibility. The platform allows users to customize their booking pages and forms according to their needs. It also offers automated reminders and notifications, making it easier for businesses to stay on top of their schedules.

Launch27, on the other hand, offers limited customization options compared to Bookingkoala. Its focus is more on cleaning services, which means it may not be suitable for businesses outside of this industry.

User Interface

One of the things that set Bookingkoala apart from other platforms is its user interface (UI). The platform’s UI is modern and easy to navigate. Users can quickly access all the features they need without having to go through multiple menus or pages.

Launch27 has a straightforward UI that may appeal to some users who prefer simplicity over functionality. However, its lack of customization options may make it less appealing for businesses looking for a more personalized experience.

Customer Support

Customer support is essential when choosing any software. Bookingkoala offers excellent customer support, with a dedicated team available to assist users with any issues they may encounter.

Launch27 also provides customer support, but its response time may be slower than Booking Koala’s. The platform’s focus on cleaning services means that it may not have the same level of expertise in other industries.

Booking Koala vs Jobber​

Booking Koala and Jobber are two popular software options used for online booking and appointment scheduling. According to user reviews on Software Advice, Booking Koala has a higher overall rating of 4.97/5 stars compared to Jobber’s 4.52/5 stars.

Although Jobber has more reviews, Booking Koala is praised for its ease of use, customer service, and value for money. Users appreciate the variety of functions on the software’s dashboard, but some find it difficult to locate specific features. Jobber, on the other hand, is known for its quick and easy dispatching and time tracking, as well as its integration with financial systems like QuickBooks. Though it has excellent customer support, some users have reported difficulty with technicians not being able to view the calendar.

BookingKoala Reviews​

BookingKoala has received positive reviews from its users based on the software’s ease of use, value for money, customer support, and functionality. Users have praised BookingKoala’s various functions and the convenience of having everything needed for their business on one dashboard. However, some users have found the software’s vastness challenging as they occasionally get lost trying to make changes. Despite this minor drawback, the majority of users are satisfied with the quality of service provided by BookingKoala.

BookingKoala Industries

Booking Koala has a wide range of industries (see below) that it supports with its online booking software. Each industry has its own booking form designed to calculate a quote based on the selected options. There is also an option to customize for your own service business if it’s not among the templated list.

• Home Cleaning
• Office Cleaning
• Post Construction
• Pet Groomer
• Dog Walker
• Carpet Cleaning
• Car Wash
• Window Cleaning
• Pool Cleaning
• Lawn Care
• Moving Service
• Barber
• Hair Salon
• Photographer
• Spa
• Massage
• Esthetician
• Financial Advisor
• Personal Trainer
• Nail Salon
• Lawyer
• Accountant
• Education/Tutor
• Gutter Cleaning
• Chiropractor
• Customize Your Own

BookingKoala Support​ & Booking Koala Help​

BookingKoala understands that providing customer support is vital in ensuring customer satisfaction. The company offers 24/7 365-day support via email at support@bookingkoala.com. However, due to the high volume of emails received daily, response time may vary. BookingKoala strives to provide the best customer support by answering any inquiries within a few hours or sooner. Nevertheless, some technical issues may take longer to resolve.

For phone support (see below), BookingKoala has specific hours through which customers can contact them. If they cannot answer the call, customers can leave a detailed voicemail, and a representative will call them back as soon as possible. BookingKoala does not offer any live chat support at this time.

To ensure fast support, customers are encouraged to search for articles related to general information, setting up their store, and troubleshooting common problems. These articles provide a wealth of knowledge that customers can access themselves without having to wait for a representative to respond.

Another great way to get help is to ask questions through the BookingKoala community made up of entrepreneurs, developers, and freelancers. This community is a valuable resource as customers can seek advice, find specific solutions, or get help with their store’s design and setup.

BookingKoala offers different support options, including email, phone, and community support to help customers with their inquiries. Customers have access to a wide range of useful articles and a thriving community that provides problem-solving and advice-taking, ensuring they get the assistance they require to make the most of the platform.

BookingKoala Phone Number & Booking Koala Customer Service Number​

The BookingKoala phone number is +1 (800) 671-9655. Their phone support can be reached during these specific hours in (CST)/(CDT) or (GMT-6 in winter months)/(GMT-5 in summer months):  

Sunday: Closed
Monday: 9:00 AM to 4:00 PM 
Tuesday: 9:00 AM to 4:00 PM 
Wednesday: 9:00 AM to 4:00 PM 
Thursday: 9:00 AM to 4:00 PM 
Friday: 9:00 AM to 4:00 PM 
Saturday: Closed

BookingKoala Pricing

BookingKoala offers three pricing plans for their users: Starter, Growing, and Premium. The Starter plan is priced at $27 per month and provides a website builder, along with booking forms and customization options. This plan allows up to 5 providers or 5 GB. A 14-day free trial is available for users to try out the plan before committing.

The Growing plan, priced at $57 per month, offers more customization and automation for growing businesses. It includes all the features of the Starter plan and is suitable for businesses seeking advanced features to grow their business. This plan allows up to 15 providers or 15 GB. A 14-day free trial is available for users to try out the plan before committing.

The Premium plan is designed for larger businesses and enterprises. It includes all the features of the Growing plan and even more advanced features such as daily discounts, multi-step forms and multilingual support. This plan allows up to 50 providers or 50 GB. A 14-day free trial is available for users to try out the plan before committing.

BookingKoala also offers custom pricing for businesses that exceed the 50 provider limit. Pricing will be based on the user’s requirements, and users can request a quote through the BookingKoala website.

BookingKoala’s pricing plans offer reasonable rates for their features and user base. The plans offer a range of features to suit different business needs, and the company provides users with a free 14-day trial to test out their service before committing. BookingKoala is a versatile tool for businesses looking to establish their service, and users can choose the plan that meets their requirements best

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BookingKoala Final Thoughts

In conclusion, BookingKoala is a powerful booking software that offers businesses an easy and efficient way to manage their appointments. It provides a wide range of features at an affordable price, making it a great option for small to medium-sized businesses.

The platform’s smart scheduling feature allows users to optimize their booking processes and increase their booking rates. Additionally, with its cloud-based solution, users can access their booking calendar from anywhere with an internet connection, making it convenient for on-the-go management.

BookingKoala also offers multiple marketing channels for businesses to reach potential clients, and its conversion rates fare excellent, making it a worthwhile investment for any service-based business looking to grow their customer base.

Moreover, the platform offers personalized reporting and business priorities, allowing users to track their sales growth and performance easily. The booking app is also an added convenience for those who prefer mobile management of their business processes.

While no platform is without its flaws, BookingKoala’s benefits far outweigh any cons. Its pricing is competitive, and the features offer significant value for service businesses. If you’re looking for an alternative booking system or want to switch from your current provider, we highly recommend giving BookingKoala a try. With its unique features and affordable pricing plans, it could be the solution your business needs.

Overall, BookingKoala is a worthy investment for businesses looking to take their service business to the next level. So why not take advantage of their free trial today and see how it can benefit your business?